At Mygigy, we strive to provide a seamless marketplace for connecting users with independent service providers. This policy outlines how booking fees are handled and defines the financial boundaries of our platform.
1. PLATFORM BOOKING FEES
To facilitate a connection and maintain the platform’s security and infrastructure, Mygigy charges a Booking Fee at the time of scheduling a service.
- The booking fee is mandatory for securing a slot with a Service Provider.
- This fee covers the platform's administrative costs and verification processes.
2. REFUND OF BOOKING FEES
We understand that plans change or services may not always go as expected. You are eligible for a refund of the Booking Fee only under the following circumstances:
Provider No-Show
The assigned Service Provider fails to arrive or initiate the service.
Unsuccessful Service
Technical or logistics issues from the platform's side prevent the service from occurring.
Refund Timeline:
Once a refund request is validated, the amount will be credited back to the original payment method (Bank Account/UPI/Card) within 7 to 8 business days.
3. DIRECT SERVICE PAYMENTS
Mygigy operates as an aggregator. Our financial involvement is strictly limited to the initial Booking Fee paid on the platform.
Private Contracts: Any transaction, payment, or negotiation between the User and the Service Provider (including cash or digital transfers after the work is complete) is a direct deal between the two parties.
No Company Liability: Mygigy is not responsible for disputes, quality of work, or refund requests regarding the final service amount paid directly to the provider.
4. SERVICE COMPLETION PAYMENTS
Users are required to pay the Service Provider the agreed-upon amount only after the successful completion of the work. We recommend verifying the quality of service before releasing the final payment to the independent provider.
5. DISPUTE RESOLUTION
If a Service Provider asks for an advance payment outside the Mygigy platform or refuses to honor a booking, please report this immediately to our support team. While we cannot retrieve funds paid directly to individuals, we will take action against fraudulent profiles on our platform.